Privacy Policy - Plivara

At Plivara, we understand that privacy is important. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your personal data and being transparent about our practices.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

When you contact us or request our services, we may collect personal information that you voluntarily provide, including:

• Name and contact information such as email address and phone number
• Service address and property details relevant to our cleaning services
• Communication preferences and service requirements
• Any other information you choose to provide in forms or communications

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Log data including IP address, browser type, operating system, and referring URLs
• Device information such as device type, unique device identifiers, and mobile network information
• Usage data including pages visited, time spent on pages, and navigation patterns
• Cookie and tracking technology data as described in our Cookie Policy

Legal Basis for Processing

We process your personal data based on your consent, to fulfill our contractual obligations to provide services, to comply with legal requirements, and for our legitimate business interests in operating and improving our services while respecting your privacy rights.

How We Use Your Information

We use the information we collect for various purposes that support our business operations and enhance your experience:

Service Delivery

To provide, maintain, and improve our carpet and upholstery cleaning services, including scheduling appointments and communicating about service details.

Communication

To respond to your inquiries, send service confirmations, provide customer support, and keep you informed about your service appointments.

Website Improvement

To analyze how visitors use our website, identify technical issues, and enhance user experience and website functionality.

Marketing Communications

To send you information about our services, special offers, and updates that we think may interest you, with your consent or where permitted by law.

Legal Compliance

To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the safety of our users.

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers, provided they agree to keep this information confidential.

Analytics Partners

We use analytics services to help us understand how users interact with our website. These services may collect information about your use of our site and other websites.

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with continued protection under this privacy policy.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments

Organizational Measures

• Limited access to personal data
• Employee training on data protection
• Incident response procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you and to receive a copy of that information.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we have about you.

Right to Erasure

You may request that we delete your personal information, subject to certain legal exceptions and retention requirements.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another controller.

Right to Object

You can object to certain types of processing of your personal information, including processing for direct marketing purposes.

Right to Withdraw Consent

Where we process your information based on consent, you can withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided on our contact page. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing certain requests to protect your privacy and security.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Questions About Privacy?

If you have questions or concerns about this privacy policy or our data practices, please don't hesitate to contact us. We're committed to addressing your privacy concerns and ensuring your information is handled responsibly.

Contact Us